Shipping policy

Shipping Policy

At RN&BAKER, every order is prepared with care. We want your skincare essentials to reach you as smoothly as possible, so you can focus on your ritual of renewal, radiance, and resilience.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Within Australia

We currently offer shipping within Australia through the delivery options available at checkout.

Available services include:

  • Standard Shipping: Estimated delivery within 3–5 business days after dispatch.

  • Express Shipping: Estimated delivery within 1–2 business days after dispatch.

Delivery timeframes are estimates and may vary depending on your delivery address, location, carrier operations, and other circumstances outside our control. Regional and remote areas may require additional transit time.

2. Order Processing and Dispatch

Orders are processed after payment has been successfully confirmed.

Please allow additional time for order preparation before dispatch. Processing times are separate from the delivery estimates shown above.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During product launches, promotional periods, or other high-volume periods, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to contact affected customers.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

The available shipping methods and applicable rates may vary depending on your delivery address, order details, and the services available for your location.

Any free-shipping promotions will be subject to the terms stated in the relevant offer.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where tracking is available.

Please allow time for the carrier's tracking system to update after dispatch.

You can use the tracking information provided to follow your parcel's progress and check for delivery updates.

5. Delivery Address

Please review your delivery address, contact number, and other shipping details carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@rnandbaker.com.au.

We will do our best to assist if your order has not yet been dispatched. However, we cannot guarantee that address changes can be made once an order has entered processing or has been handed to the carrier.

Additional charges may apply if a parcel needs to be redirected or resent because the delivery details supplied were incorrect or incomplete.

6. Delays and Delivery Issues

While we work to ensure orders are dispatched promptly, delays may occur due to circumstances such as severe weather, public holidays, peak delivery periods, carrier disruptions, or other events outside our reasonable control.

If your parcel appears delayed, please check the tracking information first. If you need further assistance, contact us with your order number so we can help investigate.

If your order arrives damaged, is incorrect, or appears to be lost, please contact us promptly. We will assess the situation and work with the relevant delivery provider where necessary.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

7. Unsuccessful Delivery and Returned Parcels

Please ensure someone can receive your parcel where required and follow any delivery instructions or collection notices provided by the carrier.

If a parcel cannot be delivered and is returned to us, we will contact you to discuss the available next steps.

Where a parcel needs to be resent because of an incorrect address or a failure to collect it, additional shipping charges may apply where appropriate and permitted by law.

8. International Shipping

International shipping availability, if offered, will be displayed at checkout or communicated by RN&BAKER.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the recipient.

Delivery timeframes and customs clearance requirements vary by destination.

9. Contact Us

If you have questions about shipping, delivery, or an existing order, we are here to help.

RN&BAKER

Website: https://www.rnandbaker.com.au

Email: hello@rnandbaker.com.au



RN&BAKER — Beauty with Intention.