Terms of service

Last updated: 16 October 2026

Welcome to RN&Baker. These Terms of Service govern your access to and use of our website and online store.

By browsing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. About RN&Baker

RN&Baker operates an online skincare store offering skincare products and related information through its website.

Website: https://www.rnandbaker.com.au
Customer service email: hello@rnandbaker.com.au

Before publication, the legal name of the business, its registered business address and applicable Australian Business Number (ABN) should be added to this section.

2. Eligibility and use of our website

You agree to use our website lawfully and not to interfere with its operation, compromise its security or misuse its content.

You must provide accurate information when placing an order and ensure that your contact and delivery details are correct.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices and other information are accurate and current.

Product images and colours may vary slightly depending on your screen or device. Such variations do not remove your rights where a product is materially different from its description.

Skincare products may not produce identical results for every individual. Product information is provided to help customers make informed purchasing decisions and is not a substitute for individual medical advice.

Please review ingredients, directions and relevant product warnings before use. Contact a qualified healthcare professional if you have concerns about whether a product is suitable for you.

Nothing in these terms excludes any guarantees or obligations relating to product safety, quality, description or suitability that apply under Australian law.

4. Prices and payments

All prices and applicable charges will be displayed at checkout before you complete your purchase.

The currency displayed by the store will apply to the transaction. Any applicable taxes, shipping charges or other fees will be disclosed as required by law.

Payment must be successfully authorised before an order is processed, unless another arrangement has been expressly agreed.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law. If an error affects an order you have placed, we will contact you to discuss an appropriate resolution rather than disregard any rights you may have.

5. Orders and acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

If we cannot fulfil an order, we will notify you and arrange an appropriate resolution, including a refund where required.

We will not use this section to avoid obligations arising from an accepted order or applicable consumer law.

6. Shipping and delivery

Available shipping methods, delivery estimates, charges and any applicable restrictions will be displayed during checkout or in our shipping information.

Delivery estimates are indicative and may be affected by circumstances outside our reasonable control. We will communicate material delays where reasonably practicable.

You are responsible for providing an accurate delivery address. If you discover an error, contact us promptly. We will make reasonable efforts to assist, but changes may not be possible after dispatch.

Nothing in this section excludes any rights you may have if an order is not supplied as agreed or within a legally required period.

7. Returns, refunds and consumer guarantees

Our Refund and Returns Policy explains how to request assistance with returns, refunds, damaged goods, incorrect orders and other product concerns.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits any mandatory consumer rights or remedies.

8. Intellectual property

Unless otherwise indicated, the content on this website, including brand elements, text, product photography, graphics and other materials, belongs to RN&Baker or is used with permission.

You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute or commercially exploit our content without prior permission, except where permitted by law.

9. Third-party services and links

Our website may use third-party services, including payment providers, shipping services, analytics tools and external websites.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites to the extent permitted by law, but this does not exclude any liability that cannot legally be excluded.

10. Website availability and security

We aim to keep our website available and secure, but uninterrupted access cannot be guaranteed.

We may update, maintain or modify parts of the website when reasonably necessary. We will not use this provision to avoid obligations relating to purchases already made or rights protected by law.

11. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited under Australian law.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control. This provision does not apply where doing so would unlawfully limit our obligations or your rights.

12. Privacy

Our collection, use and handling of personal information are explained in our Privacy Policy.

Please review the Privacy Policy to understand how information is handled when you browse our website, place an order or contact customer care.

13. Changes to these terms

We may update these Terms of Service from time to time. The current version will be published on our website with its latest revision date.

Changes will not remove rights or remedies that have already accrued or that cannot lawfully be excluded.

14. Governing law

These terms are intended to operate consistently with applicable Australian law, including the Australian Consumer Law.

Any applicable governing law and dispute-resolution arrangements will be subject to mandatory legal requirements and consumer protections.

15. Contact us

For questions about these terms or an order, contact:

RN&Baker Customer Care
Email: hello@rnandbaker.com.au
Website: https://www.rnandbaker.com.au

Please include your order number when contacting us about a purchase.